Customer Care & Customs Clearance

A client of ours, operating within the Shipping industry, is searching for a Customer Care & Sales Representative to provide customer care and sales support for courier purposes. Responsibilities will include:

• Assessing customer needs to recommend appropriate services
• Developing a rapport with customers, demonstrating a friendly and helpful attitude
• Familiarizing yourself with current information about services available for customers
• Answering customer queries by phone/email
• Communicating with potential clients to sell our service
• Actively seek out new sales opportunities

• Candidates must already be based in Malta, with the legal right to work in Malta
• Excellend command in English; Maltese is preferred
• Candidates must be results-driven, customer-oriented and able to be pro-active and take initiative
• Candidates must be able to work independently as well as within a team
• Computer literacy is a must

• O' Level Standard of Education as a minimum
• Prior local experience in a similar role or administration is a must
• Prior experience within shipping/logistics is highly desired
• Qualification in ECDL is highly desired